Frequently Asked Questions

PC SECURE INTERNET SECURITY

1. Why it is essential to install PC Secure Internet Security ?

• PC Secure Internet Security provides reliable protection from all type of malicious malware such as viruses, spyware, adware, "worms", "Trojans", rootkits and other threats.

• PC Secure Internet Security was designed according to the needs of Indian computer users. PC Secure Internet Security has a unique technology termed as Operose Scan Technology (OST) for detection and treatment of malware, real time tracking feature, checking e-mail and downloads from the Internet.

2. Why PC Secure Internet Security does not work with other antivirus ?

There are several reasons that restrict the use of multiple antivirus solutions on the same computer:

  • Antivirus programs are turning to the same system files while you work. Simultaneous appeal to system resources can cause conflict or failure.
  • Some antivirus products offer scanning services in real time. This scan requires system resources. You can be affected from significant weakening of computer performance.

Therefore usage of other antivirus products if you are already using PC Secure Internet Security is not recommended.

3. Is there a risk of conflicts between PC Secure Internet Security and other software ?

Our tests proved that PC Secure Internet Security eliminates the possibility of conflicts with other software solutions. PC Secure Internet Security does not require consuming of disk space and system resources and provides a comfortable work of the user.

Do not use any other antivirus products if you are already using PC Secure Internet Security.

4. How to install the PC Secure Internet Security on a computer that does not have access to the Internet ?

In addition to the above mentioned website link you may download the full version of the product using the following www.pcsecure.in/file/PCSecurity Setup.exe Use it if you cannot access the Internet from a computer that is used for downloading PC Secure Internet Security, or if normal installer does not work.

5. Why automatic update is so important ?

Regular updating of program modules and antivirus databases allows providing maximum protection to your system. Remember that every day antivirus database of PC Secure Internet Security increases on 35-40 thousands of different malicious malware.

PC Secure Internet Security automatically updates the database and program modules. We recommend do not turn off this feature. If you need to disable these settings, you can return them to their original conditions at the earliest opportunity.

6. Why do I cannot delete a virus that was found by PC Secure Internet Security ?

Some malicious malware may be deleted only in case of restarting your computer. PC Secure Internet Security will remove the virus after you restart your computer. In case, when you restart the computer and the virus is still detected, please contact with our support center.

7. PC Secure Internet Security changed the status from “Your system is protected” to "Your system is not protected" What should I do ?

PC Secure Internet Security can inform you about different issues connected with decreased level of protection by establishing status WARNING to your system panel. Usually status is changed when PC Secure Internet Security detected a virus and you need to make some action with it and in case the critical modules of antivirus are disabled. You need to follow tips and instructions proposed by the program.

8. How to determine what actions are necessary to carry out during the detection of threats (Ignore \ Quarantine \ Cure) ?

PC Secure Internet Security has built-in algorithm of analysis which identify threats and determine the optimal action. You can manually change the antivirus response to a particular object, if you are unsure of your actions. Otherwise, we recommend doing actions offering by the program.

9. How to extend the license for PC Secure Internet Security ?

You can extend your license for PC Secure Internet Security for period 1, 2 or 3 years simply contacting with our authorized dealeror calling on our toll-free number 180030002190.

10. How often do I have to scan the computer?

To protect your system from all types of malicious malware we recommend you to carry out a full system scan at least once a week. Operose Scan Technology (checking system in real time) provides basic protection, but it is necessary to make regular scanning for deeper analysis. Set an automatic start of full scan to avoid forgetting of this transaction and make it regular.

We recommend you to carry out a full system scan at least once a week. Set an automatic start of full scan to avoid forgetting of this important transaction. In case of suspicion of the virus to your computer, for example, after visiting suspicious sites or when a system behaves correctly, use the quick scan.

11. How to get support as quickly as possible?

PC Secure Internet Security support team tries to provide our customers with answers to their questions and solving problems as soon as possible. If you want to help us resolve your problem on-fly we recommend you to make your request detailed as much as possible.

You can contact us on the following numbers:

  1. Mobile :+91 7709 8034 12

Or email us at: support@pcsecure.in

But prior to contacting us we would recommend you to gather the following details:

  • The version of the operating system (this can be found on the "About Windows" of any standard software (eg, Explorer, Notepad).
  • Version of PC Secure Internet Security (written on the page “Update” of the main window of the product).
  • All the steps that led to the appearance of your problem.
  • If there is inappropriate behavior, adds screenshot that can illustrate the problem.
  • Information about changes in the system that have occurred recently - installing and uninstalling programs, installation of additional equipment, changing Windows settings or other.
  • If you are reporting a false triggering of Antivirus, along with information about the program to which the file belongs, add the file to the letter (back it up with a password to prevent its loss during transmission) and type the full name of the virus.
  • If you are reporting problems with the treatment of viruses or product updates, be sure to add to the letter all the files from C: \ Documents And Settings \ All Users \ Application Data \ PC Secure Internet Security \ C: \ Users \ All Users \ Super Star Total Internet Security (Windows 7, Windows 8 , Windows 10).
12. PC Secure Internet Security informs me when upgrade process is completed. Is it possible to shut down this function ?

You need to access the Settings menu and disable the update notification.

13. What isOperose Scan Technology(OST) ?

Heuristic analyzer checks the files on similar characteristics. PC Secure Internet Security can detect malware that has not yet been added to the anti-virus database. PC Secure’s Operose Scan Technology (OST) scans the system in real time and is designed to detect viruses and other malicious programs that try to enter the computer. OST tracks and monitors active processes, created and opened files, blocks and removes threats "on the fly" effectively, without giving the virus an opportunity to create the files on the disk.

By default, the OST is automatically enabled on every boot product. This is a very important component of protection and we do not recommend turning off this feature. If for any reason you need to disable OST, activate it again at the first opportunity.

14. How to renew the license for PC Secure Internet Security! Internet Security ?

Forrenewal your license for PC Secure Internet Security software contact your dealer or call on our toll-free number 180030002190

15. How to recover lost license of PC Secure Internet Security ?

To restore your license in the case of loss, you must contact us in any convenient way: to write or call, and we provide you with your personal license and all necessary information during 2 - 3 hours

16. Program icon is red: what does it mean ?

If the icon of PC Secure Internet Security software solution, which is installed on your computer, became red color, it indicates that the program requires active measures from the user. It may indicate the location of active threats on your PC and action from you, outdated databases and the need to update other important messages.

17. PC Secure Internet Security changed the status to "red." What should I do ?

PC Secure Internet Security automatically tracks if all modules that are responsible for safety are on. In case the critical modules are disabled antivirus inform the user. You need only to follow tips and instructions offered by the program.

18. Why do I need scanning during limited hours ?

Scanning during limited hours is necessary to periodically check your computer for malware. This is a very important procedure which should not be neglected. PC Secure Internet Security allows you to automatically scan during user-friendly time. We recommend you to carry out a full system scan at least once a week. In case of suspicion of the virus to the computer use the quick scan.

19. Can the virus penetrate the computer along with the mail message ?

This option completely excluded if PC Secure Internet Security configured to check your mail. By default, this feature is enabled. To check the status of an e-mail check, go to the Tools menu.

20. How to cancel the automatic start of the program after reboot ?

To cancel the automatic start of the program after reboot, go to Settings and remove the appropriate checkbox.

We recommend not to disable automatic programs startup. PC Secure Internet Security can ensure adequate protection only with constant use of program.

21. Why do we need additional tools ?

Additional tools such as Task Manager and Startup Manager expand the functionality of the program and help the user to better control processes in the system. Task Manager is required for observation of the applications that currently running on your computer. With Startup Manager you can view information about the programs that are automatically loaded when you start Windows.

22. What is Virtual / soft Keyboard ?

When entering confidential data (such as a user name and password at an online store) with a normal keyboard, there is always a risk of this data being intercepted by spyware. Such programs record keystrokes and in this way read information that is entered with a normal keyboard. This information is then sent to the intruder through the Internet.

PC Secure Internet Security includes a tool called Virtual Keyboard, which enables you to avoid such interception of confidential data.

Virtual Keyboard can be used in any office application for entering text, and in any Internet resource for entering confidential information (for example, user name, password, personal details, etc).

Note: Virtual Keyboard cannot protect your personal data if the website requiring the entry of such data has been hacked, because in this case the information is obtained directly by the intruders.

23. Why do I require to use Virtual Keyboard if I have a real one ?

When entering confidential data (such as a user name and password at an online store) with a normal keyboard, there is always a risk of this data being intercepted by spyware. Such programs record keystrokes and in this way read information that is entered with a normal keyboard. This information is then sent to the intruder through the Internet.

PC Secure Internet Security includes a tool called Virtual Keyboard, which enables you to avoid such interception of confidential data.

When user clicks a character on it, like "A" or "1", it will send the key to the active application.